SoftStart Well Pump Frequently Asked Questions
Got questions? We’ve got answers!
A. No. SoftStart WellPump is NOT a transformer. Transformers either step up or step down voltage. A SoftStart Well Pump is a solid-state system that protects well pump motors from damage caused by sudden influxes of power. It greatly limits the inrush of high current typically associated with the motor startup of an inductive-load device, such as a well pump.
SoftStart Well Pump provides a gentle ramp up to full speed (0.06 sec) and only works during startup. Some well pumps require ~ 75 amps to start. The SoftStart Well Pump cuts that inrush current down by up to 50%. This can extend the life of the pump and make it easier to start it on relatively low power such as a generator or even solar/batteries.
A. A Hard Start or Start Assist is a device that stores a large amount of power and releases its power all at once. That is why you hear a heavy thud when a motor/compressor is started with one of these devices. Hard Start and Start Assist devices are hard on the motors and compressors due to the extreme heat created by the large electrical inrush that they allow to reach these vital components.
A. A SoftStart Well Pump is water-resistant and should be installed with the wires pointed down, preferably inside the property close to the breaker box.
A. SoftStart Well Pump is built to last for many years, but it is an electronic device and there are many factors that can shorten the life of electronics.
A. SoftStart Well Pump is warranted for one year plus an additional year free with online registration.
A. SoftStart Well Pump is a solid-state system that protects well pump motors from excessive heat damage caused by sudden influxes of power.
It greatly limits the inrush of current associated with motor startup by providing a gentle ramp up to full speed (0.06 sec) SoftStart WellPump only works during the startup, then it gets out of the way until it’s needed for the next startup. It does not operate while the well pump is running, only when it starts up each time.
A. Yes! The SoftStart Well Pump can and DOES replace a Hard Start or Start Assist (to use a SoftStart Well Pump, the Hard Start or Start Assist device MUST be disabled before powering up your unit).
The SoftStart Well Pump performs a “self test” before starting. If it detects the presence of a Hard Start or Start Assist device, it will not power up (a red light on LED 3 will appear).
A. A SoftStart Well Pump does not offer typical surge protection capabilities.
A. A SoftStart Well Pump will work only on single- and two-stage systems – not a variable speed system.
A. It has not been tested with, nor is it recommended for use with, refrigeration systems and circulator pumps.
A. Yes! The SoftStart Well Pump can be removed and used on a new unit if the older one is replaced.
A. Yes. Each well pump needs its own SoftStart Well Pump unit if there are multiple pumps.
We are not aware of a reason why using the SoftStart Well Pump would affect a water pump manufacturer's warranty.
A. The SoftStart Well Pump is tested at the factory to withstand temperatures ranging from -40ºF to 185ºF. It is also cycle tested to last more than 100,000 cycles and operate more than 45,000 hours at working temperature.
A. No, it would have zero effect. It works with motors and compressors, known as inductive loads – not heaters, known as resistive loads.
A. Watch the instructional videos and see the wiring diagrams, or hire a well p ump tech or an electrician that specializes in residential or commercial well pumps.
A. No. The SoftStart Well Pump is rated for 240-volt pumps from 0.5 to 3.0 HP, and 120-volt pumps from 0.5 to 1.5 HP. We don't recommend using it outside that range — particularly on deep wells over 25 feet or where there's a long run between the power supply and the pump.
NOTE: The SoftStart Well Pump unit may not operate properly with contractor/non-inverter generators due to their high harmonic distortion (THD).
A: With SoftStart Well Pump connected to your generator, you can start your well pump effortlessly and also run many additional appliances without the need for a more powerful, more expensive and more cumbersome generator.
A. Yes. If using Solar/Batteries, be sure that your solar/battery system has enough capacity to handle the demands of your other appliances, even with the aid of the SoftStart Well Pump.
A: The SoftStart Well Pump is virtually maintenance-free. However, it’s wise to periodically check the connections for any signs of wear or corrosion, especially if it is located in a humid environment. Keeping the unit clean from dust and debris will also help maintain its longevity and ensure consistent performance.
A. Yes, we stand behind our product with a 90-day “Love It or Return It” satisfaction guarantee and a limited 1-year warranty. If you encounter any issues with the SoftStart Well Pump within the warranty period, we’ll provide support to resolve the matter.
Our goal is to ensure you’re completely satisfied with your purchase and experience the full benefits of smoother well pump startups, whether under regular power, solar/batteries or generator power...
